The latest Atlassian outage goes to show that every cloud provider is prone to unplanned downtime sooner or later. While every company strives to achieve that unicorn status of zero downtime, it is almost impossible to achieve that in the face of “Unknown Unknowns.” I analyze it and offer some solutions on how to mitigate that if disaster strikes you.
Despite rising investments in artificial intelligence (AI) by today’s enterprises, trust in the insights delivered by AI can be a hit or a miss with the C-suite. Joe & I discuss in this article published in Harvard Business Review on what you can do to mitigate it.
My latest research report "A CIO's guide to AIOps" is just published. I discuss why AIOps is a savior for digital heavy enterprises in this report and how to do it right including the top use cases that I have seen enterprises use it for.
The recent AWS East-1 outage provides a catalyst for customers to rapidly address their AIOps and Observability capabilities, especially the monitoring/observability portion. If cloud regions by AWS can take a hit, because of a misconfiguration, dependent organizations are even more vulnerable. I analyze it and offer some solutions on how to mitigate that.
In the RPA space, it is a dog-eat-dog world. Not only established players are fighting it out, but many new startups are trying to disrupt this space using AI/ML technologies. Automation Anywhere just acquired Fortress IQ to up the ante! Read my analysis on how it changes the RPA landscape.
AWS always used to come across as a landing place to attract the digital innovators to experiment, innovate and then productionize. They always had a good story attracting the bleeding edge innovators. This time I felt they missed that beat a little. Overall, it came across as less innovative and more incremental to what they already have. No earth-shattering new initiatives that blew me away. Could be because they wanted to play it safe with the change at the helm. What do you think?
I was fortunate enough to be invited to attend and speak at the Refresh 2021 conference in Las Vegas earlier this month. This blog is my review of the the conference Refresh 2021.
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old-fashioned ITIL ways, without considering the cloud, software-as-a-service (SaaS) nuances, or the social media venting by customers. Newer digital-native companies do not put much emphasis on digital incident management. Read this report to understand how digital leaders are changing the game with modern Incident Management systems.
With the COVID-19 pandemic still affecting many areas of the globe, work from home is more of a mainstay than a luxury and digitizing business is more of a survival strategy than an option. Most enterprises are struggling with both of these concepts while digital-native companies are thriving. This report outlines the primary SRE trends that Constellation has observed for 2022 and beyond, based on recent and ongoing conversations with many digital CxO-level executives, SRE practitioners, and incident management team members.
When it comes to crisis and incident management in the cloud/digital era, HOPE IS NOT A STRATEGY! A properly setup Incident Management process should identify the incidents, provide you with Root Cause Analysis (RCA), propose possible fixes, and escalate the issue to the right SRE, DevOps, SME in a matter of minutes.