Report: 2022 Trends in Incident Management
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old-fashioned ITIL ways, without considering the cloud, software-as-a-service (SaaS) nuances, or the social media venting by customers. Newer digital-native companies do not put much emphasis on digital incident management. Read this report to understand how digital leaders are changing the game with modern Incident Management systems.
Major Announcements From Splunk Bring Observability and Security to the Forefront
Observability and security have come to the forefront of IT service delivery, a convergence that was long overdue. This was the urgent theme of the 2022 Splunk conference in Las Vegas.
Atlassian Outage – Thoughts on What to Do When Your Provider Goes Down
The latest Atlassian outage goes to show that every cloud provider is prone to unplanned downtime sooner or later. While every company strives to achieve that unicorn status of zero downtime, it is almost impossible to achieve that in the face of “Unknown Unknowns.” I analyze it and offer some solutions on how to mitigate that if disaster strikes you.
The C-Suite has Trust Issues with AI
Despite rising investments in artificial intelligence (AI) by today’s enterprises, trust in the insights delivered by AI can be a hit or a miss with the C-suite. Joe & I discuss in this article published in Harvard Business Review on what you can do to mitigate it.
A CIO’s guide to AIOps
My latest research report "A CIO's guide to AIOps" is just published. I discuss why AIOps is a savior for digital heavy enterprises in this report and how to do it right including the top use cases that I have seen enterprises use it for.
Observability Lessons Learned From the AWS East-1 Outage
The recent AWS East-1 outage provides a catalyst for customers to rapidly address their AIOps and Observability capabilities, especially the monitoring/observability portion. If cloud regions by AWS can take a hit, because of a misconfiguration, dependent organizations are even more vulnerable. I analyze it and offer some solutions on how to mitigate that.
Automation Anywhere acquires Fortress IQ. How does it change the RPA landscape?
In the RPA space, it is a dog-eat-dog world. Not only established players are fighting it out, but many new startups are trying to disrupt this space using AI/ML technologies. Automation Anywhere just acquired Fortress IQ to up the ante! Read my analysis on how it changes the RPA landscape.
Amazon ReInvent – game-changer or just another show in town?
AWS always used to come across as a landing place to attract the digital innovators to experiment, innovate and then productionize. They always had a good story attracting the bleeding edge innovators. This time I felt they missed that beat a little. Overall, it came across as less innovative and more incremental to what they already have. No earth-shattering new initiatives that blew me away. Could be because they wanted to play it safe with the change at the helm. What do you think?
An up-close and personal view of Fresh conference Refresh 2021
I was fortunate enough to be invited to attend and speak at the Refresh 2021 conference in Las Vegas earlier this month. This blog is my review of the the conference Refresh 2021.
Report: 2022 Trends in Incident Management
Most enterprises today are not set up to handle IT-related incidents, or crises, in real time. The classic legacy enterprises are set up to deal with IT incidents in old-fashioned ITIL ways, without considering the cloud, software-as-a-service (SaaS) nuances, or the social media venting by customers. Newer digital-native companies do not put much emphasis on digital incident management. Read this report to understand how digital leaders are changing the game with modern Incident Management systems.
